The user representative represents those who will use the final product or service that the project delivers.
The user representative must represent all those that will use the project’s outputs since their input will help shape the project outcomes and determine its success.
A project may have a broad range of users. Usage may comprise direct usage of the asset (e.g. users of an electronic document and records management system), indirect usage such as network operations where the product or asset forms part of a network, or maintenance or facilities management users.
This role specifies the needs of users and continues to monitor that those needs will be met throughout the life of the project.